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Marine Corps Postal Service Strives for Excellence

Date Posted: 2001-03-02

In response to ďIf Marine Corps Canít, Let Others Run Post Office.Ē First I would like to take this opportunity to commend the men and women of the Marine Corps Postal Offices throughout Okinawa who provide services above and beyond the call of duty. Please remember for every voiced complaint there are many compliments that go unspoken. I too have spent numerous years on Okinawa, first as an Air Force dependent, then an Air Force civilian employee and currently a Marine Corps civilian employee which totals up to approximately 38 years. Within these years I have had the privilege of using the Air force and Marine Corps postal services. From my perspective I have seen improvements across the board, throughout the services, over the years.

To the author of the aforementioned letter, I would like to point out a few facts and tips for you.

Fact 1: I donít know where you were on Saturday December 23, 2000, but I was at the Foster Post Office picking up some of my late arriving packages. The Foster Post Office was indeed closed on the 24th, 25th and 26th. Please let me remind you, the 24th was a Sunday, (hours designated for closure) and the 25th was a Federal holiday. As for the 26th of December, Merry Christmas to all!!

Fact 2: Please note there are many disparities amongst the services, with postal hours just being one to name. These disparities are normally caused by lack of resources, being either budgetary or manpower. Comparisons cannot be made from one service to another. But then again we could compare Kadena Air Bases postal services of one base, one post office, to the Marine Corps seven Camps, seven geographical sites.

Fact 3: With any patron service organization, you canít please all the people all of the time. But once again I would have to say our Postal Service strives for excellence.

Tip 1: I would suggest instead of airing your concerns/complaints to a forum that cannot assist you with changes, that you make contact through channels that can make policy changes, improvements, etc. The Marine Corps Post Offices have Consumer Service Cards at each window to voice your concerns and Iím sure the Postal Officer would be more than happy to listen to your complaints, suggestions, etc. But please remember, change cannot always occur quickly and sometimes not at all due to constraints.

Tip 2: Since you have lived here for numerous years, it should be obvious to you by now that the Christmas season is Postalís heaviest season of the year for mail flow. Whether their doors are open or not there are no assurances that the special package you are waiting for will arrive on time, unless of course you use good time management skills and order early!

Furthermore, I would challenge the author to take a day or two out of their Me, Me,/I Want World and step into the shoes of a postal worker to see what really goes on behind the scenes. (This would be called becoming a Volunteer). What has happened to human kindness, helping your fellow man, appreciating privileges that have been bestowed upon us and lastly the true spirit of Christmas?

In conclusion, I would just like to say sometimes Beauty Lies In The Eye Of The Beholder. I personally thank the Marines who work six days a week, 10 to 12 hour shifts a day, to ensure my privileges of getting professional mail service is met.

As for Dec 24, 25, 26 of 2001, Have a Very Merry Christmas Postal and a Happy New Year.

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