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Old fashioned service key to Toma's Garage success

Date Posted: 2008-11-21

There are few places a car owner can turn to for friendly, committed care, and at prices that won’t bankrupt the family budget.

Toma’s Garage is one of those places, offering its customers a wide variety of services performed by trained specialists. The staff has been working as a team for a long time, and has a simple three-point policy statement: 1—Provide quality workmanship, 2—Provide reasonable prices, and 3—Provide solid guarantees. Management and mechanics at Toma’s Garage promise they accept customer complaints, then quickly make good on them.

The garage has specialists in each of its automotive repair and maintenance sections. Well trained and experienced, workers performing sheet metal repairs, painting, engine tune-ups, electrical system diagnosis and repair, transmissions and drive train repairs all understand the relationship an owner has with his vehicle, and are committed to performing only top quality work.

Toma’s Garage staff understand budget constraints, and work with customers to choose the best maintenance and minimum required maintenance, and carefully explain the needs providing price estimates. All financial issues are negotiated with customers before the mechanic sets to work. Rock solid guarantees are part of the Toma’s Garage philosophy too, and staff understand what’s required to keep warranties in place. Used and new parts have different guarantees, and those are carefully explained to the customer before they are inserted into a car.

Automobile inspections are a mainstay at Toma’s Garage, with prices varying based upon a vehicle’s age, weight and condition. Toma’s figures out upfront, before the JCI, what’s needed and what it will cost. No surprises when the car goes in front of the Japanese inspectors.

Toma’s has loaner vehicles for its customers, and isn’t shy about doing the little jobs, like replacing a windshield wiper blade or a burned out light bulb. The staff is always ready to help, whether it’s a repair, a checkup, dealing with a scrapped car or purchasing auto insurance.

Tomas Garage is located on Hwy 74 just outside the KAB perimeter fence. From KAB Gate 3, turn left towards Kadena Circle, drive past Kadena Road Station and a Lawson convenience store on the right, then make a U-turn at the next traffic light and return some 50 meters to the Toma’s Garage entrance.

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