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ANA, JAL nabbed for their excessive fuel surcharges

Date Posted: 2008-09-26

All Nippon Airways and Japan Air Lines have admitted they overcharged travelers flying trans-Pacific routes that connected with Air Canada, and say they’ll reimburse passengers.

ANA overcharged more than 2,433 passengers a total of ¥37 million, while JAL says the same data-inputting errors by Air Canada caused it to overcharge 4,243 passengers more than ¥65 million. The mistaken charges were applied on their flights connecting with Air Canada flights between the U.S. and Canada, and within Canada.

The two airlines say they’re beginning the customer notification process this week, and refunds should begin as early as today. The excess surcharges occurred between April 2006 and June 2008, as Air Canada computers entered wrong surcharge amounts into its international system. The Tourism Ministry, which uncovered the erroneous charges, is to monitor refunds on the flights that used Air Canada’s code-sharing flights with ANA and connecting flights with JAL from Narita Airport near Tokyo, and at Vancouver, British Columbia.

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