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Computer malfunctions cancel, delay ANA flights

Date Posted: 2008-09-19

Passengers trying to depart Naha International Airport Sunday found themselves in a swarming sea of humanity backed up by a computer glitch that snarled All Nippon Airways operations for nearly seven hours.

The glitch delayed ANA flights from Naha, but forced cancellation of 53 flights elsewhere in Japan and stalled more than 200 others at 50 airports. ANA staff scrambled to implement manual procedures unfamiliar to most of the younger employees.

The ANA computers controlling the check-in and reservations process, as well as baggage, went down about 4:40 a.m. in mainland Japan. Flights from Haneda Airport in Tokyo to eight locations were canceled. ANA officials say most were accommodated on later flights, or refunds issued.

A malfunctioning computer server was blamed for the tangle, which affected not only ANA, but Hokkaido International Airlines’ Air Do, Star Flyer and Skynet Asia Airways, which all use the ANA system. Computers were brought back on line about 11 a.m., and ANA said all flights were back to normal Monday.

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