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Chatan Au Center caters to foreigners

Date Posted: 2004-12-16

Au is the largest cellular phone company on Okinawa.

For Americans looking for service, the dozens of different Au stores are not all the same.
Au Kokutai is somewhat special. The store, located on Route 23 in Chatan-Cho, caters to Americans and speaks the language. The Kokutai store is one of ten in Okinawa owned by Sophia Telecommunications. Sophia owns another seven stores in mainland Japan.

“Everyone who works here speaks English,” says Bill Gallagher. “…so communication is never a problem.” More than one employee speaks English, and there is an American in charge of foreign customers.

Gallagher says his store thrives on customer satisfaction. He reminds customers though that Au stores are owned by many different franchisees, and each has its own policies, prices and special deals. He says the Au Kokutai store often gives free carrying cases, or car chargers or ear pieces for use while driving.

The Chatan store is located next to Sunny Housing on Route 23. Gallagher can be reached at 926-2636, or email at william@sophianet.co.jp.

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