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What's Going On Here?

By: Cass Kanevil

Date Posted: 1999-12-31

During the 6 months or so that I've been here in Okinawa, I've found very few places on this island that stand out from the rest when it comes to friendliness, exceptional customer service and knowledge of their products.

Torii Station's Scuba Locker exemplifies how service should be given. Their products are not overpriced, they know what they're selling, their staff actually comes up to the customers and asks "Can I help you with anything?", you can get an answer to any question you may have about any equipment they sell and rent, and it's obvious that their number one priority is the CUSTOMER (I know, pretty hard concept to grasp, huh?). Even compared to the other dive shops here on our military installations that I've been into, the Scuba Locker has a better working knowledge of what they sell, not to mention greater experience and knowledge of diving itself, and a stronger desire to actually sell their products to people.

Have you ever been to Camp Foster's Tsunami Gear? First time I went in there I thought they might've been closed and I was the only one inside the store for about 5 minutes until someone finally walked out of an office doorway, glanced at me and then went right back inside. As a newly certified diver and - more importantly - a consumer, I need much more than that to feel welcome in their store, and lots, LOTS more to be able to trust that they know what they're doing. I know a couple of dive instructors and some friends of mine who won't step foot inside any other dive shop on island than the Scuba Locker because of service, products and prices.

Another place I'd like to talk about is the Okuma Resort. Here is a place that works very hard to put customer satisfaction first. I was there with my husband and daughter for a couple of days over the Thanksgiving holiday and we had a BLAST! I would recommend this place to just about anyone who wants to just get away for a couple of days without breaking the bank - not just families with kids. There were plenty of single guys who had gone up there for the holiday break and most of them stayed in the singlesí camping area. Okuma provides both a singles and a family camping area - both pretty far away from each other.

Yeah, the outside paint color of the rooms is a little off, and the rooms are small with little amenities to offer, but they have recreation galore. We spent 3 days, 2 nights there and were amazed at the abundance of activities in which we were able to partake. We went fishing, rode on a glass bottom boat, rented jet skis, went minature golfing, rented movies, drove a bicycle buggy around the many trails and roads, shopped a bit in their stores, and ate in their restaurant.

Let me tell you about this restaurant. The service is excellent. The Thanksgiving spread had so much food, with such a huge variety. There was the normal Thanksgiving stuff that you would expect to see at a Thanksgiving buffet, but they also had a little bit of Japanese cuisine added in. The presentation they arranged to glorify the Thanksgiving meal was awesome and showed just how much care and effort they put in to providing the best possible Thanksgiving they could. We felt more than at home there and were pleased at the quality of the food and service. It was amazing how inexpensive it all was, as well.

There is a large patio outside their restaurant and at night we had a great time just sitting out there and sipping our mixed drinks from the lounge and watching everyone's kids playing together. There was a lot that we didn't do there because of lack of time, so if you want to know everything they have to offer, it would be best to call them up and ask for a brochure to be sent out to you. You'll be surprised at how much you'll enjoy yourself there.If there is a place on island that you feel treat customers well and you enjoy going to, please send me a letter. I think that recognition should go to those that provide us with what we deserve: appreciation and respect.

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