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AT&T plans Internet service changes

Date Posted: 1999-01-01

AT&T Jens finalized details that go into effect Jan. 1, 1999 to their Internet service offered at Army and Air Force military installations in the PACRIM provided through its contract with the Army and Air Force Exchange Service.

Four major changes will affect current customers and future customers Jan. 1. Sign-ups fees will be reduced from $50 to $20; 10 hours will be added to the Surfer Plan and five hours to the Economy Plan for Internet access; and a new refundable deposit will be required.

"The biggest improvements will be the expanded hours for the Surfer and Economy Plans," said Valerie Schlickbernd, AT&T Jens ommunications Manager. "A majority of our customers will now have more time to surf with the additional hours to our Internet options. A majority of our customers will now have more time at no extra charge. And, for those Surfer Plan customers who previously used more than 90 hours a month, they should now have lower bills because the extra hours can result in a savings of $18 a month."

The changes come as a result of an intense review of services and customer feedback, according to Schlickbernd.

"We looked hard at all angles to the services provided to our customers and selected ones that could benefit many customers, yet would allow us to still offer a quality product," said Schlickbernd.

Two other changes will affect only new registrations. The sign-up fee will be reduced to $20 and a $30 refundable deposit will be required.

"This change serves a two-fold purpose," said Schlickbernd. "Our customers told us they wanted lower registration fees and we felt that we could offer that. However, at the same time we have customers who are leaving the region who are not closing out accounts and have outstanding balances. The refundable deposit will serve as a reminder to pay balances before departing and will reduce the amount of money that must be recovered from customers not paying their final bill."

Upcoming changes to the service are only a part of customer commitment provided by AT&T, according to Schlickbernd.

"We have an active partnership in the region between AT&T and customers," said Schlickbernd. "We have an e-mail customer hotline where customers who have questions about our service can receive a reply to their concern within 48 hours. We recently started holding Internet training classes at Misawa that have proven so popular that we're looking to bring that to other locations. AT&T has also expanded its communication services at Surf Shops to include other telecommunication services and prepaid Internet SurfLink Cards."

AT&T also offers free services to the military communities, with Internet terminals at selected USO/base libraries. In addition, AT&T plans on offering personal home page space for free in February.

Customers with questions about any of the changes can contact local Surf Shops or submit questions to the milfeedback@attnet.or.jp.

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