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Computer system glitch delays entire ANA fleet

Date Posted: 2003-03-28

A glitch in the computer network of All Nippon Airways, the nation's second largest carrier, grounded the entire domestic fleet of the airline for four hours on Friday.

As Friday also was the beginning of a three-day weekend, 103,000 passengers were affected, according to ANA officials. They said that the company has a back-up system, but that it went down also. The system that manages everything from flight scheduling to seating of passengers and baggage handling was finally repaired by 8:15 a.m.

More than 150 flights were cancelled because of the problems, including four from Tokyo to Naha. More than 300 flights were delayed between three to five hours. Some 32,800 passengers cancelled their tickets altogether, and 70,000 departed late.

Airline spokesmen said that another reason contributing to the extensive delays were heightened security checks that government authorities had ordered in the wake of the beginning of the war in Iraq.

ANA officials say that the cause of the computer trouble is under investigation. They said the network went down during routine maintenance.

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