ANA wins Airline of the Year honors
All Nippon Airways has been chosen 2013 Airline of the Year by Air Transport World, the global airline industry’s leading monthly magazine.
Washington-based Air Transport World has been presenting the award for excellence since 1974. ANA, Japan’s largest airline group, was praised by ATW Editor-in-Chief Karen Walker for “its exceptional financial performance, fiscal management, customer service and technology leadership that set the bar for the entire global airline industry.” She also noted that “when you put in the kind of financial reports that ANA has consistently posted through 2012 and provide excellent customer service despite a challenging market, that’s the signature of a first-rate airline.”
The Airline of the Year award is considered the benchmark of quality and achievement for companies and individuals within the airline industry. The winners are selected by a panel of judges comprised of ATW editors from around the world, who judge nominations submitted from outside the magazine. The editors are looking for superb innovation and leadership by executive management, strong financial discipline, a consistent and excellent safety record, proven leadership within the community, eco and technology endeavors, and consistently high standards of customer service.
The publication says “ANA has achieved this despite a fiercely competitive home market, devastating natural disasters and political tensions which have negatively impacted the market.” ANA President and CEO Shinichiro Ito says “we are truly honored to receive this award, as it’s a tribute to the dedication of each and every member of the ANA group – past and present – for whom I speak when I thank all of our customers and partners for their support.”